Every screening call, certification, and customer conversation your systems never see — captured the same way every time, scored against your standard, and fed into the tools you already run. RaydarIQ is how retail leaders finally measure the frontline.
Your CRM sees the deal. Your POS sees the sale. But the conversation that decided it — the screen that hired the rep, the pitch that lost the upgrade, the call that rang out to voicemail — leaves no trace. That's where performance is actually won or lost, and it's the one place you've never been able to look.
The expensive departures aren't your veterans. They're new hires who hit the floor unready, struggled in front of customers, and quit inside 90 days — and none of it shows up in a sales report until it has already happened.
RaydarIQ runs one engine underneath every stage of the rep lifecycle. A frontline conversation goes in. It's transcribed, scored against the standard you define, and the part that matters comes out as data — delivered in whatever format your systems can act on.
Most tools hand you another dashboard to interpret. RaydarIQ hands your field leaders the one thing to fix this week — the specific behavior, and exactly which stores are missing it. Scored today, coachable tomorrow.
A 24/7 structured screen scored against your rubric — a scorecard, transcript, and recommendation by morning. The recruiter decides, never the machine.
New hires certify on a real conversation before they work the floor alone — pass or not-yet, with the exact gaps to close on the next attempt.
Continuous knowledge checks and practice reps surface what a rep actually knows — versus what the training shipped — and turn each gap into a coaching action.
Every real customer call scored against your standard — answer rates, carrier-call burden, and per-store coaching gaps, flowing straight into how you already coach.
Alliance Mobile shut off their standard evaluation process and moved their entire organization onto RaydarIQ — roughly 1,000 reps, three trainers, every certification now run through it, far faster than the manual process it replaced. And the bar got stronger: every rep is held to the same unbiased standard at every location, so "ready for the floor" means the same thing in every store — a consistent bar, not one that shifts from place to place.
"We're a people business — and this is the first thing that's let me actually see our entire frontline and do something about it. That's not just a tool. It's a different way to run the business."
Every candidate hears that they're speaking with an AI, and every screen, score, and disposition is logged with a timestamp and reason — the record HR and legal ask for.
RaydarIQ runs on phone calls and email — nothing to install in stores, no data warehouse. We map your org and run the first campaign in days, not months.
Scored against a rubric you define. RaydarIQ surfaces the recommendation and the evidence; your team makes every hire, pass, and coaching decision.
Book a 30-minute call. We'll run a sample against a scenario from your own market and show you exactly what your frontline conversations contain.